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James K.
James K., Consultant
Category: Computer Hardware
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My HP Deskjet 2050 J510 Series printer/scanner suddenly stopped

Resolved Question:

My HP Deskjet 2050 J510 Series printer/scanner suddenly stopped scanning documents as multi-page pdf-files. I can now only scan one page at a time, each as a separate jpg-file.
What might be the reason.
Joe
Submitted: 2 years ago.
Category: Computer Hardware
Expert:  James K. replied 2 years ago.
Hello
My name is James
Welcome to JustAnswer.
Do you still have Adobe PDF installed ?>
#
Customer: replied 2 years ago.

Yes Adobe Reader is installed. It says "Adobe Reader X".

Expert:  James K. replied 2 years ago.
Thanks ***** remote on and have a look
I can send you a link to Connect
Cheers James
Customer: replied 2 years ago.

Yes you may please

Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=cbde5ec1-8cc7-43c5-8fd0-c3c10047493e

Click the Link above

Click the green agree

Then Click run/Ok/yes if Asked
Expert:  James K. replied 2 years ago.
I was connected Computer was slow wanted to open Notepad to chat
Let me know When ready i will give you some Instructions to follow
Customer: replied 2 years ago.

I'm ready; what should I do?

Expert:  James K. replied 2 years ago.
Click Start
in the search box type
System Restore.
Click the Icon
A box Will appear
click a date on the calendar when it worked
Click Next , next again Ok and Let the computer Restart
let me know
Cheers James
Now please rate My Service with the smiley Faces and submit
Come back any issues
Customer: replied 2 years ago.

The dates only goes back two months, while my problem started around 6 months ago.

Expert:  James K. replied 2 years ago.
ok
thats an issue Then if you had the Problem this long
have you tried With a new user account?
Customer: replied 2 years ago.

I do not really know what that means.

Is the printer / scanner linked to a specific user?

Expert:  James K. replied 2 years ago.
No But you could have a Problem with the user account
The fact its been an issue for so long make this a bit harder
We can try the Remote again if you like
Customer: replied 2 years ago.

Yes can we try it at least once again please

Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=acfb0e55-e728-4a1e-81ce-e985ca2dc968

Click the Link above

Click the green agree

Then Click run/Ok/yes if Asked


Customer: replied 2 years ago.

Just be aware that there seems to be something wrong with my mouse

Expert:  James K. replied 2 years ago.
im not connected
Expert:  James K. replied 2 years ago.
Remote support Cheers James
James K., Consultant
Satisfied Customers: 6598
Experience: Technical Director of IT Company
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