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dies : it goes dead as if it spontaneously ran our of battery and is not able to get the power from the plugged in power brick ( which is why I bought a new one quickly)
flashing: I meant blinking in and out of a black screen - the Asus is gaming latop ( I bought it because I need a lot of memory for what I do not for games - at the time it was the only laptop with 1 Terabyte of memory) so the default is set to utilise less energy if it is unplugged and powering by battery only. I managed set it to 'constant power' so now I can type you this message without the screen blinking in and out of a black screen.
no, how do I investigate this ?
but tat will still not resolve the real problem that I am not able to close down and reboot my computer normally . I mentioned above when I start up my computer. I have attached a picture of what I see. unless I 'escape' this process it NEVER completes it and just simply stops and dies down suddenly. This means I can never boot up my laptop normally
no I don't think it got hit by a surge of some kind - also it was juggled into a surge protector socket before being plugged into the wall / mains. but none of the other appliances suffered from anything so I don't think that there was a surge
are you saying that I need to
1- power down the laptop
2- plug it into into another screen
and if it powers up then the issue is that I have a faulty inverter board? if so is it something I can purchase on amazon and replace myself or do I need to take it in somewhere to get it fixed ?
I replied to your earlier reply but I guess it got deleted when you answered the second part
I have to find a screen and do the inverter test you suggested tomorrow and revert when I have done it
I asked : can I liaise back with you tomorrow after I go through the steps or will I have to start with someone new from scratch?
sorry for not sending you a message before but I tested you separate screen test and it did not resolve it. it actually made the process completely irrecoverable while the screen was plugged in.
I have also taken my computer to a 3rd party company tech support and they thought it is toast too. they lent me a spare laptop in case mine implodes but now the priority is to buy another one.
what do you think would be the best way to identify what I need. would it be putting you a new request or is there another Just Answer service that could help me . I am thinking a Dell Precision M3800 Premium
let me know
OK will rate you and close this one down and start a new one. will try to do a direct request but in case I fail keep a lookout for my brief