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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Computer Hardware
Satisfied Customers: 36846
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My CD drive is not working. It is there on the PC and says

Customer Question

My CD drive is not working.
It is there on the PC and says it is working fine, but it won't read anything.
Submitted: 2 years ago.
Category: Computer Hardware
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Windows xp i think.

Expert:  Viet - Computer Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix the issue directly on you computer together with you? Please reply at the box below. Thank you.
Customer: replied 2 years ago.

Yes.

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=c51c7755-124f-47cd-b03f-6aa1e7c0093d

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Computer Tech, Other
Satisfied Customers: 36846
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 5 other Computer Hardware Specialists are ready to help you
Expert:  Viet - Computer Tech replied 2 years ago.

Working on issue. Thank you.

Expert:  Viet - Computer Tech replied 2 years ago.

When the computer has restarted, please check a couple of disks. Thank you.

Expert:  Viet - Computer Tech replied 2 years ago.

If that does not work, please try:

  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

  2. Tap or click Update and recovery, and then tap or click Recovery.

  3. Under Refresh your PC without affecting your files, tap or click Get started.

  4. Follow the instructions on the screen.

, once done, check a couple of disks.

If it still does not work, the drive is bad. You can test with an external USB cd / dvd drive / burner, if possible. You can contact Acer Warranty repair:

http://www.acer.co.uk/ac/en/GB/content/service-contact

Thank you.

Customer: replied 2 years ago.

Recovery says I will have to reinstall all/most of what I have on the laptop.

Expert:  Viet - Computer Tech replied 2 years ago.
What do you need to reinstall? Most you can downloads and reinstall, such as iTunes, Microsoft Office, etc. Let me know which programs you use most often.

, and/or you can borrow an external USB cd/dvd drive / burner first to check. Thank you.

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