How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Computer Hardware
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
20304743
Type Your Computer Hardware Question Here...
James K. is online now

none of my usb external hard drives are showing in the computer

This answer was rated:

none of my usb external hard drives are showing in the computer page so I cannot get to any files please help
Hello
My name is James
Welcome to Just Answer
do they Work on another Machine ?
Customer: replied 2 years ago.

I don't have another machine to try

ok ive sent you an offer to remote on and fix this
James K. and 5 other Computer Hardware Specialists are ready to help you
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=0f934c67-418f-44ca-81d5-ecb5e27034eb

Click the Link above a page will open

Click the Green I agree at the bottom

Click run/ok/yes if asked
Customer: replied 2 years ago.

still no joy after the restore

do you have your data backed up
Customer: replied 2 years ago.

no that's why I bought an external disk

you can back up to DVD or cloud
Next step back up your data
Customer: replied 2 years ago.

will try

ok let me know when done
Customer: replied 2 years ago.

I have backed up what I can on memory stick which shows uo as normal on the computer page as F drive

do you know how to run a factory restore and re-install windows
Customer: replied 2 years ago.

I am going to try a system repair first from a repair disk

ok thats the same use that
Customer: replied 2 years ago.

thanks for the help

come back when done