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James K.
James K., Consultant
Category: Computer Hardware
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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none of my usb external hard drives are showing in the computer

Customer Question

none of my usb external hard drives are showing in the computer page so I cannot get to any files please help
Submitted: 2 years ago.
Category: Computer Hardware
Expert:  James K. replied 2 years ago.
Hello
My name is James
Welcome to Just Answer
do they Work on another Machine ?
Customer: replied 2 years ago.

I don't have another machine to try

Expert:  James K. replied 2 years ago.
ok ive sent you an offer to remote on and fix this
James K. and 3 other Computer Hardware Specialists are ready to help you
Expert:  James K. replied 2 years ago.
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=0f934c67-418f-44ca-81d5-ecb5e27034eb

Click the Link above a page will open

Click the Green I agree at the bottom

Click run/ok/yes if asked
Customer: replied 2 years ago.

still no joy after the restore

Expert:  James K. replied 2 years ago.
do you have your data backed up
Customer: replied 2 years ago.

no that's why I bought an external disk

Expert:  James K. replied 2 years ago.
you can back up to DVD or cloud
Next step back up your data
Customer: replied 2 years ago.

will try

Expert:  James K. replied 2 years ago.
ok let me know when done
Customer: replied 2 years ago.

I have backed up what I can on memory stick which shows uo as normal on the computer page as F drive

Expert:  James K. replied 2 years ago.
do you know how to run a factory restore and re-install windows
Customer: replied 2 years ago.

I am going to try a system repair first from a repair disk

Expert:  James K. replied 2 years ago.
ok thats the same use that
Customer: replied 2 years ago.

thanks for the help

Expert:  James K. replied 2 years ago.
come back when done

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