How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 33918
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Hardware Question Here...
Richard is online now

I Have a new Pavilion 550 - 82na. I Cannot get it to boot

Resolved Question:

I Have a new Pavilion 550 - 82na.
I Cannot get it to boot from cd.
I have tried disabling secure boot and enabling legacy, to no avail.
Surely manufactures could simplify this.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Disabling secure boot and enabling legacy should get this to work.
From what type of disk are you trying to boot from? eg: Windows install?
Customer: replied 1 year ago.

I am trying to boot a backup program. This has always worked before.

I also tried several other cds just to try including an earlier copy of windows. None worked.

I am Using Win 10 home

Expert:  Richard replied 1 year ago.
Tap away at the esc key as you power on to access the Start-up Menu and then select the Boot Manager option ( f9 ).
Is the drive then listed to select and when you do select it, does it then boot from the disk?
Customer: replied 1 year ago.

The drive is not listed, several others under UEFI, which make no sense to and none under legacy devices.

Will it be ok to permanently enable legacy devices?

Expert:  Richard replied 1 year ago.
yes thats ok especially if it is a home computer.
But when enabled you still do not see it Dave correct?
Customer: replied 1 year ago.

I confirm that legacy is enabled and secure boot disabled.

I still cannot see the cd drive. I also confirm that the cd drive is first on the boot list.

I am rapidly going off HP! Why do they make a simple task so complex?

Expert:  Richard replied 1 year ago.
Its never such an issue so something has gone wrong in the Bios or with the disk drive.
Did this just start after installing windows 10?
Customer: replied 1 year ago.

I Never tried it on this computer because when I purchased I upgraded

to Win 10 immediately.

I am tempted to revert to Win 8.1 just to find out!

I can try a different drive as well

Expert:  Richard replied 1 year ago.
ok, first drive a different Drive to rule out a major issue on the motherboard.
Let me know the results please
Customer: replied 1 year ago.

Hi Richard

Finally sorted.

The problem was that the bios had not accepted a change to disable secure boot and to enable legacy. Therefore every time I went back into the bios it had not changed.

After which must be 10 times of trying I eventually got a screen with a code to enter to allow the changes. All is ok now.

I am definitely certain I selected the option to save changes and exit BIOS. Though I suppose I cannot have on the evidence.

Many thanks for your advice.

I still think that manufactures make things unnecessarily complex!

Expert:  Richard replied 1 year ago.
They do this to protect the system Dave, usually in corporate environments which is why for home use and can come over as more complex.
The save option though is important to stop mistakes made when changing settings in the bios as this can cause the computer to stop functioning.
Good we got it sorted and If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard, Computer Engineer
Satisfied Customers: 33918
Experience: Over 15 years of consulting to the IT industry
Richard and 3 other Computer Hardware Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    51
    Computer technician; founder of a home PC repair company.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    51
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Computer Hardware Engineer

    Satisfied Customers:

    44
    Working as Tech support specialist with a world famous computer manufacturer
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    40
    Computer Hardware Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    37
    Certified Hardware expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/SF/sfeehan/2012-10-13_16941_SeanFormal.64x64.jpg Sean Feehan's Avatar

    Sean Feehan

    Computer Repairer

    Satisfied Customers:

    30
    11 years of repair, 3+ in a professional setting
  • http://ww2.justanswer.com/uploads/mike58801/2010-5-24_13250_On-force.jpeg mike58801's Avatar

    mike58801

    Computer Repairer

    Satisfied Customers:

    29
    A+certified IT Tech
  • http://ww2.justanswer.com/uploads/RO/rosslamon/2012-5-31_221218_me.64x64.jpg jrlamon's Avatar

    jrlamon

    Computer Enthusiast

    Satisfied Customers:

    26
    I've had a job in computer related fields since I was 16 years old. I'm 24 now and am still highly involved in the field.