usb and I have tried disconnecting it but that didnt work either.
Hi Arsuf - yes I am here but unfortunately I have to go out in about five minutes for the rest of this evening.
Would it be OK for us to have a go at sorting this out tomorrow morning - say anytime you like ( Swiss time) from 6.30am??
Please update status so that we can move accordingly. You can reply and i am happy to assist if you are still need help.
(If my suggestion was helpful, please bear a bit time to rate my service so that i can close this call and get paid for helping)
I thought you had solved it - but unfortunately not. Everything seemed to work exactly as per your instructions, re-installation happened, product reconfigured, then I tried to print. The test page didn't respond, so I tried to print from word and got printer ready then clicked print and got "Word cannot print. There's no printer installed." I have checked that it is the default printer and it is.
Thanks. did that. Printer came up as default printer. But still not printing! Maybe I should just get a new cheap printer that is compatible with Windows 10 but when I search none of them mention Windows 10 in their spec pages. .....Unless you think we can solve this problem? Appreciate your help so far.
just to let you know that I have clicked and agreed to remote access. Nb when I jus try view the answer I can't get the site so I can only get to you through my account/my questions.
anyway, wait to hear from you after you have accesed my laptop.
I cant see how to open the file. It doesn't seem to be in downloads so maybe it hasn't downloaded. Anyway, I think I will forget it as I don't seem to be making quick progress. Thank you but I am now terminating . Sorry we couldn't resolve the problem.
yes but I cli9cked I agree and clicked download and then couldn't find any download. . Sorry but I will forget it and get another printer and hope for the best.
it just takes me back to the just answers view answer page. Maybe I am just an useless old lady but I cannot get it to work. Have tried three times to click on the link with same result each time.
yes - I assume there is only one this PC downloads folder? It has got skype and rapport and mcaffee and HP in it but not the just answer stuff.
I think I have downloaded teamviewer!
352 887 657
will do, give me a moiment
ok - in case , the team viewer is 352 887 657
I will be online tomorrow from about 07.00am swiss time
WHEN WILL YOU BE BACK ONLINE PLEASE . I HAVE BEEN CLOSE TO THE COMPUTER MOST OF TODAY WAITING FOR YOU - MANY THANKS.
afraid I have given up now and ordered a replacement cheap printer. I suspect the HP update driver is at fault. Thanks for trying. I will do an OK rating.