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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Other
Category: Computer Hardware
Satisfied Customers: 35232
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My pc has no sound or route to find fault with setting

Customer Question

my pc has no sound or route to find fault with setting
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?Is it a desktop or laptop?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.

Hi, PC is desktop tower Windows 7 Sound lost following auto update.

Expert:  Viet - Computer Tech replied 1 year ago.
Did you notice what update it was? Do you lose sound in websites or in a file on the computer or in a cd/dvd disk, etc., or all?Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?Please reply at the box below. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
Please try this first: click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, then check.When you are available, please reply back to continue troubleshooting. Thank you.
Customer: replied 1 year ago.

System restore tried - no changes were result. remote access if necessary

Expert:  Viet - Computer Tech replied 1 year ago.
Sorry, please try: Click on Start, then right-click on Computer, then click on Manage, then click on Device manager, then click on the + (plus) sign in front of Sound, video, and game controllers, and right-click on each of the item(s) under it and click on Uninstall and confirm (but don't check the box to delete the driver if shown). Then restart the computer, and it will automatically reinstall, then check sound.- If needed, check the speakers' cables.- If needed, test with headphones/headsets/earphones connecting straight to the computer (not through the speakers.)Please let me know. Thank you.
Customer: replied 1 year ago.

OK - done as directed - Low Humming noise only - Headphones nil - Rear audio jack nil. - what next - remote?

Expert:  Viet - Computer Tech replied 1 year ago.
Sorry; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=a51c12e7-48b7-4eb3-8421-a6478a5e8f38, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 1 year ago.
Did you try with a USB sound adapter? Please reply back to continue. Thank you.

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