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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 33885
Experience:  Over 15 years of consulting to the IT industry
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I recently installed windows 10. I had widows XP. The hppsc2115

Resolved Question:

I recently installed windows 10. I had widows XP.
The hppsc2115 printer does not now work.
I have tried downloading the driver from HP without success
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please exactly what happens when you try to print?
Thank you
Customer: replied 1 year ago.

Sorry for delay , lunch was ready.

With the printer.

When I try to print, a window opens saying I need a WIA DRIVER

Expert:  Richard replied 1 year ago.
No problem John and thanks
There have been quite some issues with printers and windows 10
Can you completely uninstall the printer please
disconnect it from the computer if its connected via a cabble.
Then go to devices and printers, then right clicking on the printer and selecting remove.
Restart the computer and install the printer like you did when you first received it and tell me please if it then functions.
Richard, Computer Engineer
Satisfied Customers: 33885
Experience: Over 15 years of consulting to the IT industry
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