There are no error numbers, just a blue screen with frowny face, and the words: "your pc ran into a problem and needs to restart. We're just collecting some info, and then we'll restart for you""If you'd like to know more you can search online later for this error: INACCESSIBLE BOOT DEVICE
since last night, when I reset my laptop as mail, calendar and Outlook were no longer working correctly. Up till then, windows 10 had worked perfectly.I've tried creating a recovery USB on my partners laptop to recover windows 10, that didn't work, I've tried F11 and practically every option there - none of which work. I;ve tried booting into safe mode, but cant - this laptop is only a couple of months old - and from trawling various websites on my partners laptop - this "blue screen of death" is a well known problem.
Unfortunately, I'm not enough of an expert to head into the BIOS settings (which is probably a good thing)! Although some fixes I've come across do mention "switching to IDE or RAID from ACHI - none of which makes any sense to me!!
I went for one of the two reset options on the laptop that was the easiest, because i wanted to keep it.
I'm OK with reinstalling because I don't keep files/photos/documents on the hard drive - I've always saved them to a USB, then copy them onto an external hard drive
It was a windows*****- but not an installation. Am attempting suggested download now
OK Freddy - it's done - downloaded to USB stick!What next....?
Morning Freddy!I'm now at a screen that reads Boot option menu1. OS boot manager2. Boot from EFI filepress F10 to BIOS Setup Options, ESC to exit