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Jess M.
Jess M., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 6204
Experience:  Computer Hardware Support Specialist for more than 10 years
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I have updated to windows 10 and my HP Deskjet 1510 will not

Resolved Question:

I have updated to windows 10 and my HP Deskjet 1510 will not install software as I now cannot scan any documents to my computer although I can print off documents, please help
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your HP printer issues. So after the upgrade, you have not reinstalled your HP printer software and it will still print. But it cannot scan so you tried to reinstall it but it will not reinstall. Is this what happened?Please let me know so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.

I have uninstalled and tried to reinstall still not working

Expert:  Jess M. replied 1 year ago.
Thank you for writing back with that information and I am very sorry about the persisting issues. But was the reinstall successful? Or did it give you an error during the reinstall process leaving the software still not installed?Or did it install fine but still the scan won't work?
Customer: replied 1 year ago.

it was saying driver error cannot connect using usb

Expert:  Jess M. replied 1 year ago.
Thank you for that information.Can I remotely access your computer so that I can directly fix this HP installation issues while you watch?Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Customer: replied 1 year ago.

no thank you I will buying a printer for windows 10 thank you for your help

Expert:  Jess M. replied 1 year ago.
Thank you for writing back. I truly understand and respect your decision regarding remote access, If you want, I will just provide you detailed procedures that you can try yourself. Please give me a moment.
Expert:  Jess M. replied 1 year ago.
Thank you for patiently waiting. I have already checked and it appears that your printer has support for Windows 10 already. This means that HP released a driver that is compatible for Windows 10.To install this new driver or software, please do the following:A. Disconnect the PrinterTurn off the printerDisconnect the USB cable of the printer FROM the computer. B. Uninstall the HP SoftwareWith the printer turned OFF and the USB cable unplugged, please go to Control Panel and then uninstall ALL of the HP drivers and softwareAfter the removal, do not restart the computer yet. Instead, please perform the CCleaner cleanup described in the next stepsC. Perform a CCleaner CleanupCCleaner is a free tool for home use. It is a trusted tool to perform cleanup of unwanted and orphaned files (left overs after software uninstall) and eliminate registry errors.Please refer to the link below for the detailed procedures in doing the CCleaner cleanup:http://technicalforum.org/windows/optimizing-your-windows-computer-better-and-faster-performanceAfter the CCleaner cleanup, please restart your computer.D. Download the Windows 10 version of your Printer DriverPlease go to the link below to access and download your printer driver software:http://support.hp.com/us-en/drivers/selfservice/HP-Deskjet-1510-All-in-One-Printer-series/5157551/model/5157552#Z7_3054ICK0KGTE30AQO5O3KA30R1The HP site automatically detects your version of Windows but if it does not, make sure to check it to Windows 10 so that you will get the recent Windows 10 drivers of your printer.E. Install the printer softwareThe last step is to actually install the printer software you downloaded in the steps above. Please do these steps:DO NOT turn on and connect the printer yetLocate the downloaded file and then double click on it to start the installation processDuring installation, you will be prompted by the install WHEN to connect the printer. That is the only time that you plug the printer's USB to the computer and then turn it on.The computer will then detect it and install all the drivers needed for it to work on your Windows 10 computer.I hope that helped.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.Thank you!Best regards,Jess
Jess M., Computer Support Specialist
Satisfied Customers: 6204
Experience: Computer Hardware Support Specialist for more than 10 years
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