I'm not sure what you mean, I don't think I can add any thing more. Can you be more specific?
I tried that but it didn't work. I got the message "the feature you are trying to use is on a network resource that is unavailable". Also I downloaded the latest version of HP support assistant (sp71727) from hp.com. That didn't work either and I got the same message.
I would like some more help please.
I've downloaded revo installer but haven't run it. Couldn't find revo uninstaller.
I've downloaded teracopy as in your picture. Is this correct?
Yes, I did download Revo, but the file says revoinstaller.exe
Yes it is! But which mode should I select?
Yes, it looks as though its gone! I'll now install the latest version of hp support assistant and let you know.
I used the moderate mode in revo and it didn't remove every thing. I repeated with the advanced mode. That was successful and I was able to install the latest version of HP support assistant and everything is working fine.
Many thanks Sean.