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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 35380
Experience:  Over 15 years of consulting to the IT industry
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HP Support Assistant unavailable since downloading Windows10.

Resolved Question:

HP Support Assistant unavailable since downloading Windows10. Tried Uninstall and re-install, error message saying HPSA cannot be found.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
There is as of yet no version available for windows 10
There has been some success with the windows 8 version but this is not consistent and most people are waiting until the version 10 has been released.
If though you download and install the assistant for version 8, does it then run for you?
http://h18021.www1.hp.com/helpandsupport/hp-self-support.html
Please let me know.
Customer: replied 1 year ago.

Hi Richard

Tried following the link to HP on your message, now received a warning 'sp68201.exe is not commonly downloaded and could harm your computer.'

Further advice please? Thanks

Expert:  Richard replied 1 year ago.
its ok, I have done this a lot, it will not harm the computer.Install it and tell me if it runs please.
Customer: replied 1 year ago.

Hi again

Message from InstallShield Wizard: The contents of this file cannot be unpacked. The executable you are trying to run has been corruted. Please obtain another copy of the file, verify its integrity and try again.

Help!

Expert:  Richard replied 1 year ago.
ok, its not going to run on your computer Margaret.
While you have windows 10 it is not possibly until they release the windows 10 version. As of yet there is no indication from HP when this will happen.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.

OK, thanks anyway, Margaret

Expert:  Richard replied 1 year ago.
Your welcome MargaretIf you would like any additional information or assistance, please do not hesitate to let me know.And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.Thank you
Richard, Computer Engineer
Satisfied Customers: 35380
Experience: Over 15 years of consulting to the IT industry
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