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KamilAnwar
KamilAnwar, Hardware Specialist
Category: Computer Hardware
Satisfied Customers: 5270
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a HP Deskjet 3070A printer (HP Deskjet 3030 B611 series).

Customer Question

I have a HP Deskjet 3070A printer (HP Deskjet 3030 B611 series). It has stopped printing documents from my computer (Toshiba). The message 'Printer Offline' keeps coming up when I try to print something. The 'Wireless' icon on the printer screen is flashing on and off.
The 'Copy' function is still working
Submitted: 2 years ago.
Category: Computer Hardware
Expert:  KamilAnwar replied 2 years ago.
May i connect with you remotely to check/fix the issue directly? Thanks
Customer: replied 2 years ago.
yes
Expert:  KamilAnwar replied 2 years ago.
I sent you the request for remote service. Please accept it then follow steps here to connect with me. Thanks
KamilAnwar and other Computer Hardware Specialists are ready to help you
Customer: replied 2 years ago.
I am not clear what I need to send. I have sent my email address.
Customer: replied 2 years ago.
Should I be waiting for remote contact ?
Customer: replied 2 years ago.
Please advise me what I need to do now.
Expert:  KamilAnwar replied 2 years ago.
You need to accept the offer of remote service. Then you will get the instructions here to be connected.
Customer: replied 2 years ago.
I have accepted the offer.
Expert:  KamilAnwar replied 2 years ago.
Click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=640270
Customer: replied 2 years ago.
Dear Kamil,
Are we able to resume the attempts to resolve my printer problem? I have acquired a USB cable.Len Smith
Expert:  KamilAnwar replied 2 years ago.
connected