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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Computer Hardware
Satisfied Customers: 37459
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Morning, my HP ENVY 4507 is connected to my desktop pc. Yesterday

Resolved Question:

Morning, my HP ENVY 4507 is connected to my desktop pc. Yesterday it would print wirelessly but wouldn't scan so I put the disc in and followed the instructions to add it, now it won't print or scan. In printers and devices it shows as being connected.
Any clues?
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 1 year ago.

Hi, its a new computer, ASUS with windows 10

No message, just fails to print now and to scan I think it said make sure your scanner is connected to your computer.

A remote session would be good, thanks

Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=d17647b7-acbf-4aa7-8792-6157b6087656

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Computer Tech and other Computer Hardware Specialists are ready to help you
Expert:  Viet - Computer Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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