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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 32164
Experience:  Over 15 years of consulting to the IT industry
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I cannot print from my HP Pavillion All-in-one desktop to my HP envy 5532 printer. Windows

Customer Question

I cannot print from my HP Pavillion All-in-one desktop to my HP envy 5532 printer. Windows 10 is installed on my desktop.
Richard
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please exactly what happens when you try to print to the printer?
What message do you receive?
Please let me know
Customer: replied 1 year ago.
Error offline. I have tried connecting via a USB cable but this doesn't work either
Expert:  Richard replied 1 year ago.
Thanks
Can you please press the windows key + R and enter in
services.msc
Press enter
Then locate print spooler
Click it and click stop
Then click it and click start.
Then try to print and tell me if it then prints please.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard, Computer Engineer
Satisfied Customers: 32164
Experience: Over 15 years of consulting to the IT industry
Richard and other Computer Hardware Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you

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