How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 39403
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Hardware Question Here...
Richard is online now

My computer keeps telling me of low disk space in HP Tools

Customer Question

My computer keeps telling me of low disk space in HP Tools (E)
Please advise what I can do about it.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
First, can you tell me please which version of windows your using?
Customer: replied 1 year ago.
windows 10
Expert:  Richard replied 1 year ago.
Thanks
Can you press the windows key + E
Then in the new window, right click on E drive and select properties.
How much space does it indicate as free?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and other Computer Hardware Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
FREE SPACE 299,008 BYTES
Expert:  Richard replied 1 year ago.
ok, that should be enough space for E, are you sure it says low disk space in HP Tools (E) and not low disk space in HP Tools (C) C drive
Customer: replied 1 year ago.
Definitely HP TOOLS (E)
Expert:  Richard replied 1 year ago.
When exactly do you get this message?
Customer: replied 1 year ago.
When I click on new notifications
Expert:  Richard replied 1 year ago.
Can I connect to your computer please?
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
I have downloaded TeamViewer_Setup_en.exe.
How do I get ID and Password?
Expert:  Richard replied 1 year ago.
you need to run and install the program
Customer: replied 1 year ago.
ID 123 456 789
Password *****
Expert:  Richard replied 1 year ago.
Your reading that from the picture, you need to actually install and run the program please.
Customer: replied 1 year ago.
ID 642 339 715
Pword 2865
Expert:  Richard replied 1 year ago.
ok, you closed the program, you need to keep it open so I can connect.
Can you open it again please and give me the new Password
Customer: replied 1 year ago.
new password: 7790
Expert:  Richard replied 1 year ago.
its giving an error, likely an issue caused when you tried to get teamviewer installed.
Can you restart the computer and give me the new Password *****
Customer: replied 1 year ago.
P/word: 1008
Expert:  Richard replied 1 year ago.
Are you sure
642 339 715
Is the correct ID? As still it says Teamviewer is not running
Customer: replied 1 year ago.
ID correct. p/wd: 9334
Customer: replied 1 year ago.
Correction. HP_Tools (E)
Customer: replied 1 year ago.
My difficulty is lack of expertise. How do I keep the file open?
Expert:  Richard replied 1 year ago.
Hi there,
Sorry I was not online when you gave the next password.
Please message me here when you are online and we can then do this.
Customer: replied 1 year ago.
Hello. I'm here now
Customer: replied 1 year ago.
Perhaps we should do this tomorrow
Expert:  Richard replied 1 year ago.
Sorry, something came up that took me away.
Can we do this now please?
Customer: replied 1 year ago.
OK.
Expert:  Richard replied 1 year ago.
Thanks, ***** ***** Teamviewer and give me the ID and Password
Customer: replied 1 year ago.
642 339 715
P/WORD 6172
Expert:  Richard replied 1 year ago.
thank you
Customer: replied 1 year ago.
Richard.
Is there anything I need to know about the question you answered? The items you removed from E: can you say how they were in the wrong place to start with?
Expert:  Richard replied 1 year ago.
No, nothing else is needed to be done, someone put the items there, thats how they got there, but leave it as it is and it will be ok