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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 42232
Experience:  Over 15 years of consulting to the IT industry
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My computer keeps telling me of low disk space in HP Tools

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My computer keeps telling me of low disk space in HP Tools (E)
Please advise what I can do about it.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
First, can you tell me please which version of windows your using?
Customer: replied 2 years ago.
windows 10
Thanks
Can you press the windows key + E
Then in the new window, right click on E drive and select properties.
How much space does it indicate as free?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 5 other Computer Hardware Specialists are ready to help you
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
FREE SPACE 299,008 BYTES
ok, that should be enough space for E, are you sure it says low disk space in HP Tools (E) and not low disk space in HP Tools (C) C drive
Customer: replied 2 years ago.
Definitely HP TOOLS (E)
When exactly do you get this message?
Customer: replied 2 years ago.
When I click on new notifications
Can I connect to your computer please?
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
I have downloaded TeamViewer_Setup_en.exe.
How do I get ID and Password?
you need to run and install the program
Customer: replied 2 years ago.
ID 123 456 789
Password *****
Your reading that from the picture, you need to actually install and run the program please.
Customer: replied 2 years ago.
ID 642 339 715
Pword 2865
ok, you closed the program, you need to keep it open so I can connect.
Can you open it again please and give me the new Password
Customer: replied 2 years ago.
new password: 7790
its giving an error, likely an issue caused when you tried to get teamviewer installed.
Can you restart the computer and give me the new Password *****
Customer: replied 2 years ago.
P/word: 1008
Are you sure
642 339 715
Is the correct ID? As still it says Teamviewer is not running
Customer: replied 2 years ago.
ID correct. p/wd: 9334
Customer: replied 2 years ago.
Correction. HP_Tools (E)
Customer: replied 2 years ago.
My difficulty is lack of expertise. How do I keep the file open?
Hi there,
Sorry I was not online when you gave the next password.
Please message me here when you are online and we can then do this.
Customer: replied 2 years ago.
Hello. I'm here now
Customer: replied 2 years ago.
Perhaps we should do this tomorrow
Sorry, something came up that took me away.
Can we do this now please?
Customer: replied 2 years ago.
OK.
Thanks, ***** ***** Teamviewer and give me the ID and Password
Customer: replied 2 years ago.
642 339 715
P/WORD 6172
thank you
Customer: replied 2 years ago.
Richard.
Is there anything I need to know about the question you answered? The items you removed from E: can you say how they were in the wrong place to start with?
No, nothing else is needed to be done, someone put the items there, thats how they got there, but leave it as it is and it will be ok