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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
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Experience:  Working to keep PC-type computers working since 1988.
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Need help with a MG5750 printer/scanner. Using Linux Mint.

Customer Question

Need help with a MG5750 printer/scanner. Using Linux Mint. installed the recommended Canon drivers but can't get the scanner recognised by Scangear. Can you help?
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. The first thing to do, in such a case, is to get the printer working as a printer, simply - capable of printing.Then, if Simple Scan fails, try XSane instead. (If that fails, please note the exact message/symptom/etc. and let me know.)
Russell H., Computer Repairer
Satisfied Customers: 9766
Experience: Working to keep PC-type computers working since 1988.
Russell H. and 2 other Computer Hardware Specialists are ready to help you
Customer: replied 1 year ago.
The printer is working fine. Properties:
URI: dnssd://Canon%20MG5700%20series._ipp._tcp.local/
Driver Canon MG5700 series Ver.5.20
Downloaded and installed drivers from Canon:
cnijfilter2-5.20-1-deb
scangearmp2-3.20-1-deb
No scanning program works, Simple Scan, Xsane or Scangear
On Terminal:
[email protected] ~ $ lsusb
Bus 002 Device 002: ID 8087:8000 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8008 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 004: ID 04a9:178e Canon, Inc.
Bus 003 Device 002: ID 046d:09a5 Logitech, Inc. Quickcam 3000 For Business
Bus 003 Device 003: ID 046d:c52f Logitech, Inc. Unifying Receiver
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
[email protected] ~ $ sane-find-scanner# ***** will now attempt to detect your scanner. If the
# ***** is different from what you expected, first make sure your
# ***** is powered up and properly connected to your computer.# ***** SCSI scanners found. If you expected something different, make sure that
# ***** have loaded a kernel SCSI driver for your SCSI adapter.could not open USB device 0x8087/0x8000 at 002:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 002:001: Access denied (insufficient permissions)
could not open USB device 0x8087/0x8008 at 001:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0003 at 004:001: Access denied (insufficient permissions)
could not open USB device 0x046d/0x09a5 at 003:002: Access denied (insufficient permissions)
could not open USB device 0x046d/0xc52f at 003:003: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 003:001: Access denied (insufficient permissions)
# ***** USB scanners found. If you expected something different, make sure that
# ***** have loaded a kernel driver for your USB host controller and have setup
# ***** USB system correctly. See man sane-usb for details.# ***** checking for parallel port scanners.# ***** Scanners connected to the parallel port or other proprietary ports
# *****'t be detected by this program.# ***** may want to run this program as root to find all devices. Once you
# ***** the scanner devices, be sure to adjust access permissions as
# *****The Device is shown in the USB device list @ 003:004 but sane-find-scanner does not list it.
Previously had a Canon MG5350 working perfectly using Canon supplied drivers.Note that this printer is not supported by the standard Linus Mint driver database.Thanks for your help.
Expert:  Russell H. replied 1 year ago.
Thank you for the complete and systematic information provided in response to my response.
Is the Canon printer on a USB port, rather than on a networked connection of some sort? directly connected to the computer?
I presume so, but need to know for sure.
Have you tried the suggested running of the program as root to find all devices ? as that message goes on to say, you may have a permissions problem for scanning. (If it were networked, your firewall would be the first place to look for permissions for ScanGear or XSane to work properly over the network. But it may be files/directories access permissions that are the problem instead... since you have not gotten this Mint system to do *any* scanning successfully just yet.)
Customer: replied 1 year ago.
Sorry not to have responded earlier - Christmas celebrations etc.
I have tried to get the scanner detected by both wireless and USB. It is not detected by either.
Previously had the scanner on a Canon MG5350 (now scrap) working perfectly via WiFi using Canon supplied drivers.
Xsane and Scangear both detected it.sane-find-scanner in root (sudo) does not report the access problems on USB devices leading me to believe that the Canon device is found but may not be announcing itself properly, e.g. lsusb shows:
Bus 003 Device 006: ID 04a9:178e Canon, Inc.Tried xsane ( same result with USB connected or disconnected):
[email protected] ~ $ xsane
[pixma] udp_command: No data received (select): timed out
[pixma] udp_command: No data received (select): timed out
[pixma] udp_command: No data received (select): timed out
[pixma] Scanner not added: Cannot read scanner make & model: bjnp://UNKNOWN:8612Is there another way to detect the scanner?
Expert:  Russell H. replied 1 year ago.
It sounds as if either1. the scanner is 'broken', as far as device comm. is concerned (kind of a last-resort assumption, I'm fairly certain.)or2. the scanner is not being queried in a way that it finds comprehensible enough to respond to (in other words: queries to it are being made with wrong protocols or similar problem)or3. the scanner is not being queried at the right address, as it were, by xsane. Getting hardware to work with Linux can sometimes be unexpectedly difficult. The question to pursue in this case is, whether this exact model has been gotten to work with Linux (or hopefully, with similar Linux to Mint) before this. I have not found instances of this yet. But this page offers drivers for this specific printer model for Linux:http://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg5750.aspx?type=drivers&language=EN&os=Linux%20%2864-bit%29On that page, the question is: is your Linux 32-bit, or 64-bit? apparently two different drivers are offered.
Customer: replied 1 year ago.
Sorry not to have responded earlier - Christmas celebrations etc.
I have tried to get the scanner detected by both wireless and USB. It is not detected by either.
Previously had the scanner on a Canon MG5350 (now scrap) working perfectly via WiFi using Canon supplied drivers.
Xsane and Scangear both detected it.sane-find-scanner in root (sudo) does not report the access problems on USB devices leading me to believe that the Canon device is found but may not be announcing itself properly, e.g. lsusb shows:
Bus 003 Device 006: ID 04a9:178e Canon, Inc.Tried xsane ( same result with USB connected or disconnected):
[email protected] ~ $ xsane
[pixma] udp_command: No data received (select): timed out
[pixma] udp_command: No data received (select): timed out
[pixma] udp_command: No data received (select): timed out
[pixma] Scanner not added: Cannot read scanner make & model: bjnp://UNKNOWN:8612Is there another way to detect the scanner?
Expert:  Russell H. replied 1 year ago.
It sounds as if either1. the scanner is 'broken', as far as device comm. is concerned (kind of a last-resort assumption, I'm fairly certain.)or2. the scanner is not being queried in a way that it finds comprehensible enough to respond to (in other words: queries to it are being made with wrong protocols or similar problem)or3. the scanner is not being queried at the right address, as it were, by xsane. Getting hardware to work with Linux can sometimes be unexpectedly difficult. The question to pursue in this case is, whether this exact model has been gotten to work with Linux (or hopefully, with similar Linux to Mint) before this. I have not found instances of this yet. But this page offers drivers for this specific printer model for Linux:http://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg5750.aspx?type=drivers&language=EN&os=Linux%20%2864-bit%29 With regard to that page, the question is: is your Linux 32-bit, or 64-bit? apparently two different drivers are offered.

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