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Bryan
Bryan, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I have hp envy 4500 printer scanner when using windows 8 I

Resolved Question:

I have hp envy 4500 printer scanner
when using windows 8 I could scan using panel on printer
now upgraded to windows 8.1 cannot scan.
message on panel says to check connection, this is ok as I can print from laptop.
Can you advise solution?
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Bryan replied 1 year ago.
Hi, and thank you for asking your question. Did you reinstall the HP printer after upgrading to Windows 8.1? May I set up a quick, secure remote session to check the issue now? Please reply back using the box below. Thank you.
Customer: replied 1 year ago.
Thanks , yes as I would like to scan direct printer to laptop as before
Expert:  Bryan replied 1 year ago.
OK, let's get started with the remote session now. Please open up the following link:http://www.justanswer.com/remotedesktop/join.aspx?Session=ad08754e-3839-4422-8a78-a1e8fa00c722 On the page that opens up, click "I Agree". Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the bottom of your browser window.) I'll then be connected. Thank you.
Bryan and other Computer Hardware Specialists are ready to help you
Expert:  Bryan replied 1 year ago.
Thank you; let's get started with the remote session now. Please open up the following link:www.justanswer.com/remotedesktop/join.aspx?Session=ad08754e-3839-4422-8a78-a1e8fa00c722 On the page that opens up, click "I Agree". Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the bottom of your browser window.) I'll then be connected. Thank you.