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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 81
Experience:  Working to keep PC-type computers working since 1988.
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My printer keeps coming up paused my laptop is Hewitt placard

Customer Question

my printer keeps coming up paused my laptop is Hewitt placard but my printer is a cannon MG5550
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Sowrav D. replied 1 year ago.
Can you tell me, what is the exact message you get ?
Customer: replied 1 year ago.
offline-paused
Expert:  Sowrav D. replied 1 year ago.
Do you use an USB cable to connect the printer with the PC?
Customer: replied 1 year ago.
no wirless
Expert:  Sowrav D. replied 1 year ago.
Which version of Windows do you use ?
Customer: replied 1 year ago.
windows 8
Expert:  Sowrav D. replied 1 year ago.
Do you have replaced the router, before this problem started ?
Customer: replied 1 year ago.
no it just stopped working it is the same router
Expert:  Sowrav D. replied 1 year ago.
Do you have restarted the router and printer ?
Customer: replied 1 year ago.
yes we have tried restarting the router and switching the printer on and off. were not thick we have tried the basics
Customer: replied 1 year ago.
?
Customer: replied 1 year ago.
I have now been waiting more than 10 minutes for your advice please reply
Expert:  Sowrav D. replied 1 year ago.
Can you tell me, if the wireless light on the printer is on or not ?
Customer: replied 1 year ago.
is the wireless light the blue light on the printer
Expert:  Sowrav D. replied 1 year ago.
Yes with a wireless symbol on it
Customer: replied 1 year ago.
the light isn't on at the moment but it has been on and the printer still says paused
Expert:  Sowrav D. replied 1 year ago.
if the light is not on then, it means the wireless radio is off on the printer, can you try to push the light and let me know, what happens.
Customer: replied 1 year ago.
nothing happens
Customer: replied 1 year ago.
im starting to get frustrated.... everything you have asked me I have tried myself and I have just paid you £26.00... can I have a refund or who do I make a complaint to
Expert:  Sowrav D. replied 1 year ago.
See, I am normal human being like you and as I cannot see your printer, it is taking some time. this problem can be cause due to many reasons and without finding the exact cause, how will I help you ?Please open the link below and follow the steps on your printer to connect it to the router and let me know. http://www.canon.co.uk/support/consumer_products/pixma_printer_wireless_connection_setup/mg5550_printer_wireless_connection_setup/

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