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jhannell
jhannell, Other
Category: Computer Hardware
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have an HP ENVY 4507. When I go to print a document, the

Customer Question

I have an HP ENVY 4507. When I go to print a document, the screen reveals the message "printer in error". Yet if I use my tablet and print a document, it works.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  jhannell replied 1 year ago.
Hello sir/madam, I would like to help you, please let me know when you are ready.
jhannell and other Computer Hardware Specialists are ready to help you
Customer: replied 1 year ago.
Confirmed
Expert:  jhannell replied 1 year ago.
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.link: http://tiny.cc/z5lvcx
Customer: replied 1 year ago.
The ID is###-##-####The Password ***** *****
Customer: replied 1 year ago.
Is there anybody there
Expert:  jhannell replied 1 year ago.
is the program running now?
Expert:  jhannell replied 1 year ago.
(if you closed it, can you run it again and tell me the new password)
Customer: replied 1 year ago.
Derry, what programme
Customer: replied 1 year ago.
I meant "sorry, what programme"
Expert:  jhannell replied 1 year ago.
can you run this program again: link: http://tiny.cc/z5lvcx
Customer: replied 1 year ago.
Do you want my ID and password
Expert:  jhannell replied 1 year ago.
yes
Customer: replied 1 year ago.
The ID is###-##-####The password ***** *****
Expert:  jhannell replied 1 year ago.
there is a problem with connection. is the program running now? (teamviewer)
Customer: replied 1 year ago.
I think so
Expert:  jhannell replied 1 year ago.
is it on the screen now?
Customer: replied 1 year ago.
Yes
Expert:  jhannell replied 1 year ago.
from which program are you trying to print and it gives that error? (printer in error)
Customer: replied 1 year ago.
WORD
Expert:  jhannell replied 1 year ago.
can you try to print something from notepad? (do you know how to open notepad?)
Customer: replied 1 year ago.
no
Expert:  jhannell replied 1 year ago.
same error?
Customer: replied 1 year ago.
JerryThis is getting us nowhere. It is probably my fault. Please keep the money, I don't want a regular scheme so please let us leave it there. I will continue if I can do this on my home email,***@******.***. Martin
Expert:  jhannell replied 1 year ago.
can you try this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=f3b59dae-0f05-4996-a784-9e0aaec1f7cd

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