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Byron
Byron, PC Support Tech
Category: Computer Hardware
Satisfied Customers: 2735
Experience:  A+ MCSE 11 years at a large law firm.
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I've recently bought a notebook computer, it came with McAfee

Resolved Question:

I`ve recently bought a notebook computer, it came with McAfee security. As this computer is my 2nd laptop I decided to carry on with McAfee. Unfortunately I`m having massive problems with them because I`ve forgotten my password. This is where the problem is occurring, because I get the link to place a new password, but it tells me that the link has expired. I`m left going round in circles. So much so that I think I`ll disappear up the proverbial, yes, I think you`ll know what I mean.
I`d like some advice on how I can delete McAfee from my computer please.
Thank you, ***** ***** Carr
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Byron replied 1 year ago.
Hi Diana. My name is***** you for your question and the opportunity to assist.Can we do a screen sharing session and I will help you remove McAfee from your computer?
Customer: replied 1 year ago.
Yes, that will be fine.
Expert:  Byron replied 1 year ago.
Thank you. From your computer, please click the link below. When the page opens click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected. http://www.justanswer.com/remotedesktop/join.aspx?Session=a8e90218-0672-42be-a80e-a29adf6d6feb#
Customer: replied 1 year ago.
I`m sorry but I can`t afford any more. I had to retire early, because of ill health and have no income.
Expert:  Byron replied 1 year ago.
There is no extra charge for the remote service. Please use the instructions above to get connected.Disregard any pop ups.
Customer: replied 1 year ago.
There isn`t anything there yet, should I wait?
Expert:  Byron replied 1 year ago.
please click the link below. When the page opens click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.http://www.justanswer.com/remotedesktop/join.aspx?Session=a8e90218-0672-42be-a80e-a29adf6d6feb#
Expert:  Byron replied 1 year ago.
Can you tell me which browser your are using?For example, Internet Explorer, Google Chrome or Mozilla Firefox
Expert:  Byron replied 1 year ago.
On your keyboard press the keys Ctrl and Ja window will open showing filesyou will be looking for a file called: Elsinore.ScreenConnect.ClientRight-click on the file and select Open or Run
Expert:  Byron replied 1 year ago.
It's gone now. Please take a moment before leaving to ratethe service using the stars at the top of the page, then submitand have a great evening.
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