How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Other
Category: Computer Hardware
Satisfied Customers: 38195
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Computer Hardware Question Here...
Viet - Computer Tech is online now

I have an HP Envy lapop, an HP 6830 printer/scanner and windows

Resolved Question:

I have an HP Envy lapop, an HP 6830 printer/scanner and windows 10. I keep losing my scanner and am unable to fix using HP scan doctor
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Is there any error or message? When did this issue first occur?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
Often I have a message that flashes up that says scan to computer no longer active. We can do remote support session. I have tried using HP scan doctor which says issue is fixed, but clicking on scanner symbol doesn't work. I have reinstalled software via HP site but that hasn't worked. I have disabled Windows firewall temporraily but that didn't make a difference
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=0c191e4e-e2be-452c-bcb1-e90079c3056c, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Computer Tech replied 1 year ago.
I have helped via remote support. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,
Viet - Computer Tech and other Computer Hardware Specialists are ready to help you
Expert:  Viet - Computer Tech replied 1 year ago.
Summary: Make sure you use the same USB port on the laptop whenever you want to use the printer / scanner.- If you need help with any other computer / electronics issue, please go the JustAnswer.co.uk website, or go to the website below, and submit the issue there, and write my name Viet - Tech. Thank you.http://www.justanswer.co.uk/computer/expert-itstuff/