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michelleclive
michelleclive, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 5641
Experience:  Computer Science(Hons)
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Hp PHOTOSMART 5520 CANNOT PRINT BLACK / OTHER COLOURS ARE

Resolved Question:

hp PHOTOSMART 5520
CANNOT PRINT BLACK / OTHER COLOURS ARE OK
I HAVE INSTALLED A NEW BLACK CARTRIDGE
I HAVE CLEANED PRINTHEAD
I HAVE ALIGNED PRINTER
WHAT AM I DOING WRONG ?
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to know that you are facing problem with black printing on your printer.Since how long did the problem started.Are you using genuine hp ink cartridges or generic refilled ones.
michelleclive and 2 other Computer Hardware Specialists are ready to help you
Customer: replied 1 year ago.
genuine hp replacement cartridges
problem just started black fading and now no black
Expert:  michelleclive replied 1 year ago.
Please confirm your phone number to call you back.
Expert:  michelleclive replied 1 year ago.
Called the customer. Photosmart 5520 black not printingautomated cleaning and alignment already attemptedas printhead is not a removable one told customer to remove ink and clean nozzles of black ink on the head with cotton swab and alcoholstill no improvement..informed of a possible fault withe printhead and printer would need to be serviced