How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 80
Experience:  Working to keep PC-type computers working since 1988.
13568747
Type Your Computer Hardware Question Here...
Russell H. is online now

My printer is not printing when i try to it just goes to another

Customer Question

my printer is not printing when i try to it just goes to another site which says PDF thankyou
Submitted: 12 months ago.
Category: Computer Hardware
Expert:  John replied 12 months ago.
Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Are you getting this when you are trying to print a document saved in your computer or from a website?What is the make and model of the printer?Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?Sincerely,JohnNote: - Please reply using the box below.
Customer: replied 12 months ago.
DESKJET1050A WINDOWS10
Expert:  John replied 12 months ago.
Thank you for the details.Are you getting this when you are trying to print a document saved in your computer or from a website?Is this printer connected to the PC wired or wireless?Sincerely,John
Customer: replied 12 months ago.
I AM NOT SURE IT IS SOME INSURANCE DOCS THE PRINTER IS CONNECTED TO MY LAPTOP
Expert:  John replied 12 months ago.
Are these insurance document online documents which you submit using website?Can you try to print a document in your computer and see if it shows the same issue?
Customer: replied 12 months ago.
YES THEY ARE ONLINE DOCS I AM STILL GETTING THE SAME MESSAGE
Expert:  John replied 12 months ago.
Thank you for the update.May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Customer: replied 12 months ago.
YES
Expert:  John replied 12 months ago.
Thank you.Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=634c95d1-eb5d-45f4-8756-02889d4b72d6 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Expert:  John replied 12 months ago.
I haven't got the access to your PC yet,Is there any problem opening the link i gave above or running the remote support tool?Sincerely,John
Expert:  John replied 12 months ago.
It seems like i got disconnected from your PC after the restart,so please let me know once you are back online.Sincerely,John.
Expert:  John replied 12 months ago.
Please click on the remote support link again and run it http://www.justanswer.com/remotedesktop/join.aspx?Session=634c95d1-eb5d-45f4-8756-02889d4b72d6Sincerely,John
Expert:  John replied 12 months ago.
I am still not connected to your PC,Please let me know.Sincerely,John
Expert:  John replied 12 months ago.
I still haven't got the access to your PC or got any reply from you so i am cancelling the remote session.Please try to download and install the driver for your printer using this link http://tinyurl.com/m8aszg4Once its installed please check the printer by printing a document and let me know the result.Sincerely,John

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Russell H.

    Russell H.

    Computer Repairer

    Satisfied Customers:

    80
    Working to keep PC-type computers working since 1988.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Computer Repairer

    Satisfied Customers:

    80
    Working to keep PC-type computers working since 1988.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    51
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Computer Hardware Engineer

    Satisfied Customers:

    42
    Working as Tech support specialist with a world famous computer manufacturer
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    40
    Computer Hardware Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    37
    Certified Hardware expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/SF/sfeehan/2012-10-13_16941_SeanFormal.64x64.jpg Sean Feehan's Avatar

    Sean Feehan

    Computer Repairer

    Satisfied Customers:

    30
    11 years of repair, 3+ in a professional setting
  • http://ww2.justanswer.com/uploads/mike58801/2010-5-24_13250_On-force.jpeg mike58801's Avatar

    mike58801

    Computer Repairer

    Satisfied Customers:

    29
    A+certified IT Tech