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John
John, Computer Hardware Support Specialist
Category: Computer Hardware
Satisfied Customers: 5256
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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I have a G56-130sa and it will not start, I have tried a Diagnostic

Resolved Question:

I have a G56-130sa and it will not start, I have tried a Diagnostic check an am getting the message to insert the Windows installation disc which I didn't get when I purchased the Notebook. Is there any way that I can obtain the necessary item. My Product No. is XP267EA#ABU Serial: CNFO44B3LWC and is Windows 7 purchased in January 2011.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  John replied 1 year ago.
Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Sir is this HP G56-130sa laptop?Do you know which operating system is installed in it?Sincerely,JohnNote: - Please reply using the box below.
Customer: replied 1 year ago.
Yes it is a laptop and it is a Windows7 system.
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  John replied 1 year ago.
Thank you for the details.Before we move to purchasing or ordering recovery disc,shall we try some troubleshooting to see if this can be fixed?
Customer: replied 1 year ago.
If that helps I am only too willing to do this.
Customer: replied 1 year ago.
My telephone number is ***** 733535
Expert:  John replied 1 year ago.
Sorry to say that i cannot provide you phone support because i am not residing in your location but we can continue in this chat..Have you ran hard drive test in the Diagnostic check ?
Customer: replied 1 year ago.
I tried but I got the same message that I needed the disc. Is it possible to get a disc. I am not a computer buff so I think the most simple way to beat the problem would be to use the method referred to.
Expert:  John replied 1 year ago.
The reason why i asked you for checking hard drive is that if the hard drive is faulty it will show the same error or shows boot device not found so you need to replace that too but if you want to go straight to obtaining the recovery disc i will give you the link to order that.One moment while i get the details to obtain the disc.
Customer: replied 1 year ago.
I tried several tests but was not achieving anything.
Expert:  John replied 1 year ago.
OK please give me a moment while i get the details to obtain the disc.
Expert:  John replied 1 year ago.
I apologize for the delay please click on this link to check the availability and purchasing of your HP laptop recovery disc's :- https://www.best2serve.com/page/rcd_search?utm_source=HP-Customer-Care&utm_medium=referral&utm_campaign=RCD&utm_content=docname_c02682650You can find the part number on the bottom of the laptop.Please check and let me know whether you were able to order the disc.Sincerely,John
Expert:  John replied 1 year ago.
If you have any further questions please let me know and If you do not have any further questions please rate positively using the options just below this reply box or above this page select the rating and click on submit. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/Sincerely,John
Customer: replied 1 year ago.
Hi John, Just to confirm that I have place an order. Thank you for your help!
Expert:  John replied 1 year ago.
Glad to know that Sir.If you do not have any further questions please rate positively using the options just below this reply box or above this page select the rating and click on submit. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/Sincerely,John
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