How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Quiksilver07070 Your Own Question

Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 793
Experience:  Networking, hardware, software, various OS's, Email Web and domain hosting, DNS
63493917
Type Your Computer Hardware Question Here...
Quiksilver07070 is online now

My HP photosmart printer will only print in red or blue. It

Resolved Question:

My HP photosmart printer will only print in red or blue. It will not print in black or yellow despite having new cartridges. Can you advise me what might be wrong?
Submitted: 12 months ago.
Category: Computer Hardware
Expert:  Quiksilver07070 replied 12 months ago.
Hello and thank you for choosing JUSTANSWER.com.Can you tell me the model of the printer please?I know you mentioned it was an HP Photosmart, but i need the model number so i can pull the tech manuals, and dig for a solution.
Customer: replied 12 months ago.
Thank you for replying to my query. The printer is an HP Photosmart 6510e All in One printer.
Expert:  Quiksilver07070 replied 12 months ago.
Thank you, ***** ***** me a few more minutes to locate a potential solution.
Expert:  Quiksilver07070 replied 12 months ago.
Okay, so your printer has 4 individual ink cartridges.Cyan (Blue)Magenta (Red)YellowBlack.So, you need to recheck the Black and yellow ink cartridges, and make sure they are FULLY SEATED in the printer. Best way to do this, is to remove it fully, and then REinsert. Usually you will hear a click, or some kind of feeling to know you have FULLY inserted the ink cartridge. Also, while you have the ink cartridge out of the printer.....check for any damage, or any stickers or tape that would have been placed on the ink cartridge for shipping and packaging protection..Also, it is not entirely improbable to get ink cartridges that dont work, even when they are brand new. YOu may have to return them to where you purchased and get a new set of ink cartridges..There is a potential thing you can try.The Yellow and Red and Blue ink cartridges are all the same size. So you could SWAP the Blue and Yellow ink cartridges inside the printer....and then try to printYou know the printer will work on the blue print head, so if you have the yellow cartridge in a KNOWN WORKING print head, and it prints yellow...then you know that the printer head for black and yellow are most likely bad, and you need to replace printer.But, if the yellow does not print, and the blue prints while it is in the yellow slot......then you KNOW the print heads are fine, and the black and yellow cartridges are bad, and you need to replace them..Make Sense? I know its alot......but its how we determine.Questions?
Customer: replied 12 months ago.
Thank you for your advice. I tried to swap the cartridges around but the printer came up with the message that the colours were in the wrong slots and it wouldn't attempt to print until I put them back into the correct slots. I think this printer is too clever by far! It looks as though I will have to replace it when I get tired of printing in blue or red.
Expert:  Quiksilver07070 replied 12 months ago.
Ahh, the printer knew what you were up to..Well, like i said before....its not entirely improbable that you got a yellow and black cartridge that was DOA (Dead On Arrival)...it does happen..So, trying a NEW set of cartridges might solve the issue......unless the Black and yellow WERE WORKING fine, and suddenly stopped....in which case, the printer head is most likely the culprit..Either way, you have a solid path to solution.Please take a moment to rate my performance.Thank you.
Customer: replied 12 months ago.
Yes, the black and yellow cartridges weren't empty when they stopped printing so I think it must be the printer head. The black one went first, then the yellow, so maybe it is only a matter of time before the blue and red pack in! Thank you very much for your clear advice.
Expert:  Quiksilver07070 replied 12 months ago.
You are quite welcome, and please take a moment to rate my performance.Thank you!
Quiksilver07070, Computer Support Specialist
Satisfied Customers: 793
Experience: Networking, hardware, software, various OS's, Email Web and domain hosting, DNS
Quiksilver07070 and 5 other Computer Hardware Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    51
    Computer technician; founder of a home PC repair company.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    51
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Computer Hardware Engineer

    Satisfied Customers:

    44
    Working as Tech support specialist with a world famous computer manufacturer
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    40
    Computer Hardware Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    37
    Certified Hardware expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/SF/sfeehan/2012-10-13_16941_SeanFormal.64x64.jpg Sean Feehan's Avatar

    Sean Feehan

    Computer Repairer

    Satisfied Customers:

    30
    11 years of repair, 3+ in a professional setting
  • http://ww2.justanswer.com/uploads/mike58801/2010-5-24_13250_On-force.jpeg mike58801's Avatar

    mike58801

    Computer Repairer

    Satisfied Customers:

    29
    A+certified IT Tech
  • http://ww2.justanswer.com/uploads/RO/rosslamon/2012-5-31_221218_me.64x64.jpg jrlamon's Avatar

    jrlamon

    Computer Enthusiast

    Satisfied Customers:

    26
    I've had a job in computer related fields since I was 16 years old. I'm 24 now and am still highly involved in the field.