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WesPCDr
WesPCDr, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 1508
Experience:  IT Professional with over 15 years of computer hardware experience in repair and engineering
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We have a HP Printer Officejet Pro 8500AJust recently

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Hi we have a HP Printer Officejet Pro 8500A
Just recently the touch screen on the right side in not functioning.The left side of the screen and the keyboard are working ok.
Can you please advise on how to correct.
Dianne
Hi, I can help with the issue.
The first troubleshooting step you did already, but there are a few more steps you can try.Follow the steps in this link to resolve the issue.http://support.hp.com/us-en/document/c01830900
That should work for you.If not, check if your printer is under warranty and a replacement printer will be sent to you.
Customer: replied 1 year ago.
sorry not been able to action as yet something came up which prevented me from following your guide. will do in short while. Di
No problem. Did you try these steps:http://support.hp.com/us-en/document/c01830900
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