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WesPCDr
WesPCDr, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 1507
Experience:  IT Professional with over 15 years of computer hardware experience in repair and engineering
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We have a HP Printer Officejet Pro 8500AJust recently

Resolved Question:

Hi we have a HP Printer Officejet Pro 8500A
Just recently the touch screen on the right side in not functioning.The left side of the screen and the keyboard are working ok.
Can you please advise on how to correct.
Dianne
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  WesPCDr replied 1 year ago.
Hi, I can help with the issue.
Expert:  WesPCDr replied 1 year ago.
The first troubleshooting step you did already, but there are a few more steps you can try.Follow the steps in this link to resolve the issue.http://support.hp.com/us-en/document/c01830900
Expert:  WesPCDr replied 1 year ago.
That should work for you.If not, check if your printer is under warranty and a replacement printer will be sent to you.
Customer: replied 1 year ago.
sorry not been able to action as yet something came up which prevented me from following your guide. will do in short while. Di
Expert:  WesPCDr replied 1 year ago.
No problem. Did you try these steps:http://support.hp.com/us-en/document/c01830900
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