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Dan
Dan, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 1562
Experience:  25 Years repairing and installing computers. Comp TIA+ Certified
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I have a Kodak aio 5500 printer. It has previously worked well

Resolved Question:

I have a Kodak aio 5500 printer. It has previously worked well with Windows 7. I have recently upgraded to Windows 10 and now have problems with the printer.
I can print text without problems, but graphics and photos are rubbish. Colours are wrong and detail is poor.
I gave tried deleting the printer drivers and reinstalling but the problems remain. I have also used your website but the diagnostics show that my printer is not connected which is nonsense since it will print.
Please help.
Submitted: 9 months ago.
Category: Computer Hardware
Expert:  Dan replied 9 months ago.
Hello and thank you for your question. I look forward to assisting you today. We are an independent support service and not affiliated with Kodak. If you would like to continue, I would be happy to work with you. Please let me know.
Customer: replied 9 months ago.
Sorry, I was disconnected and lost your previous response. I have removed the printer. What now?
Expert:  Dan replied 9 months ago.
Have you uninstalled the drivers, or just unplugged it from your computer?
Dan, Computer Support Specialist
Satisfied Customers: 1562
Experience: 25 Years repairing and installing computers. Comp TIA+ Certified
Dan and 4 other Computer Hardware Specialists are ready to help you
Customer: replied 9 months ago.
I have done both
Expert:  Dan replied 9 months ago.
I can remote in but first I will need you to download the drivers for me. Go to this LINK and and download version 7.8 for your printer.
Expert:  Dan replied 9 months ago.
Just download the drivers and don't run them please.
Customer: replied 9 months ago.
I've downloaded the drivers but printer is disconnected.
Expert:  Dan replied 9 months ago.
Okay good. I didn't want you to install the drivers and keep the printer unplugged until instructed please. Now click on this LINK and it will initiate the remote connect.
Expert:  Dan replied 9 months ago.
Hold on and I will get you the link.
Expert:  Dan replied 9 months ago.
Here is the link to check on your payment. http://ww2.justanswer.com/contact-us

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