Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.Thank you.S H E F I N
Please right click on the Start button and select Control panel. Open View Devices and Printers.
Right click on the printer name and select Remove Device/Delete. Remove all the printers that you are not using. Remove the printer USB cable too.
Then, get into Control panel and select Uninstall a Program (listed under Programs). Uninstall all printer related programs listed over there. Then, restart the computer.
Then, go to the link below, download and install HP Photosmart Full Feature Software and Drivers.
Connect the USB cable onlt when the computer asks to connect the printer during the installation.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
If so, you have to try a different USB cable. The USB cable might be faulty that is why the computer does not recognize it. Do you have a different printer USB cable?
S H E F I N
Restart the computer and check if it is printing. make sure that you can see the printer on Devices and Printers folder and made it as default printer. Try reinstalling the printer, if it is not printing.
Make sure that you are using the correct cable. Check the link below and make sure that you are using the same cable as in the picture.
If you let me access your computer remotely, i can help you better.
That is okay.
Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.
Please do not go for any additional offer, so that you will not be charged.
I apologize for the inconvenience caused to you. I would suggest you get a new printer.
If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N