Hi, and thank you for asking your question.
Are you using Windows XP, Vista, 7, 8 or 10?
May I set up a quick remote session to troubleshoot the printer issue now?
Please reply back using the box below. Thank you.
Thank you; please stand by - providing you with further steps now.
OK, let's get started with the remote session now. Please open up the following link:
Click "Join session", and then follow the on-screen prompts to download and RUN the remote file accordingly. Thank you.
Hmm, we are still not connected; if you are having any issues with downloading/running the remote file using the link I provided above, please be sure to reply back to me below.
Please make sure to download and run this new remote file as well, just as you did earlier. Thanks!
Thank you very much for the feedback :) If you have any further issues at all, do let me know anytime on this same question page itself. Take care!