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Bryan
Bryan, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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Printer HP ix4000 printer error. Remote access required to

Customer Question

Printer HP ix4000 printer error. Remote access required to fix
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Are you using Windows XP, Vista, 7, 8 or 10?

May I set up a quick remote session to troubleshoot the printer issue now?

Please reply back using the box below. Thank you.

Bryan and other Computer Hardware Specialists are ready to help you
Expert:  Bryan replied 1 year ago.

Thank you; please stand by - providing you with further steps now.

Expert:  Bryan replied 1 year ago.

OK, let's get started with the remote session now. Please open up the following link:

https://ja.screenconnect.com/?Session=00eb11c2-8652-4a60-b3f2-06c9ae9af9fe

Click "Join session", and then follow the on-screen prompts to download and RUN the remote file accordingly. Thank you.

Expert:  Bryan replied 1 year ago.

Hmm, we are still not connected; if you are having any issues with downloading/running the remote file using the link I provided above, please be sure to reply back to me below.

Customer: replied 1 year ago.
Hi Waiting
Expert:  Bryan replied 1 year ago.

Please make sure to download and run this new remote file as well, just as you did earlier. Thanks!

Customer: replied 1 year ago.
Thanks so much. Worth the £35
Expert:  Bryan replied 1 year ago.

Thank you very much for the feedback :) If you have any further issues at all, do let me know anytime on this same question page itself. Take care!