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John
John, Computer Hardware Support Specialist
Category: Computer Hardware
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Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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HP ENVY 5540 serial No. TH58F 1R09F I can print E-Mails but

Resolved Question:

HP ENVY 5540 serial No. TH58F 1R09F I can print E-Mails but it will not print a PDF I get on E-Mail
Submitted: 9 months ago.
Category: Computer Hardware
Expert:  John replied 9 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Sir are you able to print from other documents like word,excel etc except the email ?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 9 months ago.
I can print an E-Mail but not the PDF attachment I have windows 7
Expert:  John replied 9 months ago.

Thank you for the details.Have you tried printing from a word or notepad ?

Also when you try to print from a PDF does it show the HP ENVY 5540 as the default printer?

Are you using adobe reader or any other PDF reader if so which one?

John

John, Computer Hardware Support Specialist
Satisfied Customers: 5015
Experience: I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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Expert:  John replied 9 months ago.

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