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John, Computer Hardware Support Specialist
Category: Computer Hardware
Satisfied Customers: 5263
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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HP ENVY 5540 serial No. TH58F 1R09F I can print E-Mails but

Resolved Question:

HP ENVY 5540 serial No. TH58F 1R09F I can print E-Mails but it will not print a PDF I get on E-Mail
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Sir are you able to print from other documents like word,excel etc except the email ?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?


Note: - Please reply using the box below.

Customer: replied 1 year ago.
I can print an E-Mail but not the PDF attachment I have windows 7
Expert:  John replied 1 year ago.

Thank you for the details.Have you tried printing from a word or notepad ?

Also when you try to print from a PDF does it show the HP ENVY 5540 as the default printer?

Are you using adobe reader or any other PDF reader if so which one?


John and other Computer Hardware Specialists are ready to help you
Expert:  John replied 1 year ago.

To start remote support please click on this link that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

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