Hi James, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Do you have the CD installer of your Canon printer?
Please let me know by replying to me here so that I can help you further.
Thank you for using our Secure Remote Assistance program. Are you chatting with me in your Chromebook now? Or in another computer? If it is in another computer, it is running on Windows Vista, 7, 8 or 10?
Please let me know so that we can setup the remote connection.
Do you have another computer that you can use right now?
I am asking since Chromebooks have limited support for remote access tools. If you have no Windows computer that you can use right now, then you can try to download the JoinMe plugin for Chrome so that you can share your screen for remote access.
Please visit this link:
Click the Add to Chrome button, then start your JoinMe and then share your screen. It is also called as "hosting" a meeting. When successful, please send me the 9-digit code so that I can remote in.
Keep me posted.
Are you now chatting with me in a Windows computer? Or did you follow the procedures I gave you for your Chromebook to use JoinMe?
Ok, but are you chatting with me now in the Windows computer?
I understand that it is the Chromebook that you want to use the printer. But for remote access, it will be easier to setup using a Windows computer.
If you are in the Windows computer now, please do these steps:
I am very sorry about the confusion. I gave you detailed steps to initiate the remote session. It is easier done in a Windows computer than on your Chromebook.
Also, please allow me to tell you that if your printer is NOT compatible with Google Cloud Print, you cannot print from your Chromebook DIRECTLY to the printer. You need to connect the printer to a Windows computer, then print from your Chromebook WHILE the printer is connected to the Windows computer.
That is why it will be better if I can remotely access your Windows computer so that I can setup everything for you. It is also better if you can do the JoinMe procedures I gave you so that I can remotely access your Chromebook.
Oh, I am very sorry about the confusion. Yes, we can end this session if you are already tired, but we can resume with this any time when you are ready and available. Just bookmark this chat page so that you can get back to me any time.
I really like to help you solve this problem so that you can print from your Chromebook to your printer.
If you still have time and patience to continue this now, I can give you step by step procedures so that I can remotely access your Chrome book.
Please let me know.
Unfortunately, no, I do not provide phone support. I only provide online chat support like what we are doing now, and remote access support.
I was preparing my long list of procedures for you.
If you want, I can remotely access your Windows computer, and then show you what exactly to do in your Chrome browser in your Chromebook. Do you want this option instead? If yes, please tell me so that I can give you the steps to connect to your Windows computer.
But if you want to end the session, please confirm so that I can close the session.
We will end the session now. But if you want to continue tomorrow when you are available, you can let me know. I will still be here to help.