I'm sorry about the issue. Please try the following fix:
- Press at the same time the two keys Windows and R on the keyboard, then type rstrui then click OK, then the System Restore window should open. Then click on Next, and restore the computer to any date before this issue first occurred, and check.
Please reply at the box below to continue. Thank you,
You're welcome. Great. No, do not try my fix above as the laptop is working now. That was just a glitch. It should be fine now, but in the future, if this issue occurs again, the first thing you can do is to press and hold the Power on / off button for about 10 seconds, then turn it back on and check. If that does not work, then try my fix above.
Do you need anything else for now? Please reply at the box below. Thank you,
Monthly support is only optional. This is a one-time support session per your request. If you have any further question, please type at the box below, then click on the Send button below to communicate with me, so I can help further. If you need help with any computer issue in the future, please come back any time. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,
You're welcome. Got it. Thank you.