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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Computer Hardware
Satisfied Customers: 36463
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have switched my HP 15 notebook PCs on and after entering

Resolved Question:

I have switched my HP 15 notebook PCs on and after entering my password ***** drolly thing twirls then just comes back to the opening page. I have rebooted, taken the battery out and disconnected all devices to no avail. Interestingly it closed down on me yesterday after opening a spread sheet. But was fine afterwards after stating the spread sheet has caused a major error. I was able to open spreadsheet again Ok. It's just today! Please help
Submitted: 8 months ago.
Category: Computer Hardware
Expert:  Viet - Computer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Does your HP notebook have windows xp, vista, or 7 or 8 or 10?

Please reply at the box below. Thank you,

Customer: replied 8 months ago.
Windows 10
Expert:  Viet - Computer Tech replied 8 months ago.

Thank you. So after you log in, it just comes back to the login screen again. Is that correct?

Please reply at the box below. Thank you,

Viet - Computer Tech, Other
Satisfied Customers: 36463
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 2 other Computer Hardware Specialists are ready to help you
Customer: replied 8 months ago.
Expert:  Viet - Computer Tech replied 8 months ago.

Thank you. Please try this first solution below:

  1. Shut down / restart the notebook. And do not log in the notebook for now.
  2. At the password ***** login screen, press and keep holding the Shift key on the keyboard.
  3. Click on the Power icon at the bottom right of the computer's screen, then click on the option Restart while still holding the Shift key.
  4. When a menu appears, then you can release the Shift key.
  5. When prompted, click on the Troubleshoot option.
  6. Then select the option Advanced Options.
  7. Then select the option System Restore, and restore the computer to any date before this issue first occurred, and check.

Please reply at the box below to continue. Thank you,

Customer: replied 8 months ago.
Taking a while to boot up this time
Expert:  Viet - Computer Tech replied 8 months ago.

OK, let me know later. Thank you,

Customer: replied 8 months ago.
It's preparing system restore now
Expert:  Viet - Computer Tech replied 8 months ago.

OK, system restore process might take about 10 minutes. Please let me know if there is still any issue later. Thank you,

Customer: replied 8 months ago.
All up and running thanks - what makes this happen?
So to press shift and powe brings up the reset for future reference?Many thanks
Expert:  Viet - Computer Tech replied 8 months ago.

You're welcome. Great. Sometimes, windows can get corrupted, or a new windows update got corrupted; this should rarely happens, but yes, you can use the Shift / Power / Restart method to do the system restore in the future.

If you need anything else, please come back any time. Thank you for your patience.

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