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Hi there and welcome
What exactly happens when you try to scan?
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, but you did a full reinstall of the printer correct?
Can you tell me the steps you did to do this?
ok, we cannot fool the system, but I want you to properly uninstall and reinstall it please
Click start, type in devices and click on devices and printers.
Then right click the printer and select remove
Then restart the computer
Once done, download and install the drivers from here
Click on download, download and install it and tell me if it now works correctly please.
It is the internal mainboard in the printer that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.