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What happens exactly when you try to print something?
Hi, I see that you've requested remote assistance. Are you ready for me to connect to your computer?
Okay, give me one minute to prepare the solution and I will have a link for you to get connected.
All right, here's what you need to do to get connected. Click on the following link:
On the next page, you should see a green "I Agree" button. Click on that and it should download a small file called Elsinore.Screenconnect. Run that program and say yes to the permission prompts and I should then be able to see your screen.