Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know the version of windows on your computer
also how are you trying to connect usb or wifi
please unplug the usb cable from computer and then connect the printer to a different usb port
then click on below link to download and install the full driver and software package
click here to download
once the file download completes double click on the file to run it
follow the steps in the installation wizard to complete the process
let me know the status once done
Secure remote access will allow expert to work directly on the problem It provides you a quick resolution, you can sit back and watch her while she fixes it. This saves a whole lot of time and money.