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Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, remove the paper, flick it through your fingers, put it back in and tell me if it then detects it please
Can you rephrase what you were trying to say here please William?
"it it appears not print a downloaded document if i select a document from from"
As I did not understand it sorry
From which program are you having the problem printing from?
yes, but in which program William?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Its no problem, It is an optional service and it is in addition, else please William can you respond to the question of which program you are having the problem in.
There are 1,000 of programs William... its the program that opens in front of you when you open it....
No, its the program you open your documents in
Thats your operating system William...
It tells you the program when you open it
I cannot say what is now causing the problem, I need to check your computer to rule this out.
For payments and receipt you need to email***@******.*** for this
Being only 2 months has no bearing on this William, but I will confirm the issue and if it is software it will be resolved.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
thanks, ***** *****