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Hi there and welcome
You can get all the software available for download via my link below
Click me to open
The model is also for this model but you have to choose windows 8 as windows 10 is not available, but you just need to use the software
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know please how you go
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, it says you closed it, you need to leave it open.
Can you please open it again and give me the new password ***** leave it open
it is connecting now