Hi Victor, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please describe the problem further? Is your system freezing or working too slow now? Are you using Windows 7, 8, or 10?
Please let me know by replying to me here so that I can help you further.
Thank you for requesting for Secure Remote Assistance. I will now send you the formal offer. Please accept it so that we can start a remote session.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. These steps are intended for users with Windows computers. If you are using a Mac, please reply to me and let me know so that I can send you the procedures for Mac.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=0d7eebd1-4aff-4df5-b78d-8e9b7b5f4def
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
Thank you. Please double click on the downloaded file to run it so that you can join me in the remote session.
I'm very sorry about the confusion. I did not give you junk. I gave you a set of procedures that you need to follow to join me in the remote session that is already running now. I'm waiting for you in the remote session. So please follow the numbered procedures I gave you to join me in the remote session. If you are stuck in a particular step, please tell me what number of step it is so that I can assist you from there.