Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What is the operating system you have on the computer where the printer is installed.
Jimmy i got disconnected from the internet. My apology. let me know how is the printer connected to the computer.
check the physical connection of the printer and then the driver software settings on the computer it must be set as default printer.
is there anything i may help you with?
I hope I’ve provided the information you were seeking. If you are happy with my service, please provide a rating. If not, please let me know so l can continue to help you. Thank you.
i am sorry it seems due to internet issue some portions of my messages did not reach you
let me know what error you get when you try to scan
I will be the person helping you today.
I can help you in one of two ways:1) We will communicate back and forth on this page.2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.
In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.
As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.
If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.
There will be no charge for the remote session. Just don't click the Accept this Offer button.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 79 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)