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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 83
Experience:  Working to keep PC-type computers working since 1988.
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I have an e-mail from Easy Jet with my boarding pass

Customer Question

I have an e-mail from Easy Jet with my boarding pass details, I can print the e-mail but when I sign in to Easy Jet I am unable to print the information, I get a message telling me I am not connected to my HP photosmart printer or it is not switched on. I have no trouble printing word documents or sage only e-mails where I have to sign in to the internet.
Please can you help.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When was the last time you were able to print from the internet?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
couple of weeks ago we have windows 10
yes we can do a remote session
Expert:  Viet - Computer Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=29c0d774-3055-4e97-bb58-4848198d8858
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 1 year ago.
no thank you
Expert:  Viet - Computer Tech replied 1 year ago.

How about with the small amount as shown? Please let me know; we guarantee our service. Thank you,

Expert:  Viet - Computer Tech replied 1 year ago.

Please let me know if you still need help with this issue or with anything else; we guarantee our service. Please reply at the box below. Thank you,