Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
What exactly is failing to work? aside from 'alignment'... and is that automatic alignment, or have you tried manual alignment too?
Is the print quality poor?
The black ink not printing, not putting any ink onto the paper, is not an alignment problem at all. It may be that the printhead has clogged up, or that the ink system needs the following procedure, which often is effective in reviving a printer that seems like a hopeless case and that seems likely (before you go through this exact procedure, with all the details) likely to have to be replaced:
1. Clean the (black) printhead. (Using the 'Clean Printhead' or Printhead Cleaning function in the Maintenance section of your printer's software, or the Maintenance section of its own menu/settings.)
2. Wait 1/2 hour to several hours or overnight, leaving the printer On but unused (no print jobs, etc.)
This allows waste ink to soak into the printhead and hopefully dissolve dried ink etc.
3. Clean the printhead a second time.
4. Wait again (as in step 2 above) for 1/2 hr. to several hrs., printer On but unused.
5. Clean the printhead a third time.
Then test whether black ink is showing up at all in prints at this point. If it is, even faintly, then repeating this procedure will (eventually, at the cost of a certain amount of ink wasted in the process) clear up the clogged printhead.
After that fails, if it does fail, what you need to do is to decide whether replacing the printhead (which will cost something considerable, more than you would think usually) is better, given the printer's age, or whether it would be more preferable for you to replace the printer altogether with a new one (and hopefully recycle the old printer, always a good idea.)
So try the triple-cleaning-with-wait-times that I recommended, and get back to me if it doesn't work for you (so I can advise you further...)... or if it does help (- I always like to hear that something I recommended has worked!)
They don't all have to be XL nor all single cartridges, provided that the right type of each is used that the printer is compatible with.
But if the regular black is still not working, having the photo black may not be sufficient for the printer to work properly.
Have you tried the procedure I recommended and spelled out in detail?
The paper size selected in software, may be selected in any one of several places.
- the printer's driver settings
- the MS Word settings
- even, perhaps, the selection in the printer's own settings themselves.
If you check and correctly set all of the above, for the tray where the A4 paper is loaded, and also make sure that Auto Size Detect is set appropriately, then it should work.
View Devices and Printers
right-click on printer's icon there
Look for Paper Size setting there.
When have have chosen either A4 or Automatic Paper Sensing / Auto Sense for Paper Size, save the changed setting, by clicking on OK, until the Properties sheet closes. Then try again. If the printer is still cranky at this point, turn it Off for 2 minutes, then turn it On again.
If that doesn't get it working, I will cede the case to another Expert at once.
It sounds like a case where the printer is in an uncertain state, and having many problems.
I will give up this case to any other Expert who has further ideas.
I'd like to just ask in parting, how old the printer is, please?
my name is***** see you have requested a remote assistance and I have accepted your request. If you wish, I will now take a look at your computer so that we can go through the printer settings and perform a few more checks to make sure it is not a software problem.
To start the connection, please download:
.... start the "AnyDesk.exe" and answer with the 9 digits number that will be shown to you in the AnyDesk window.
Thank you very much and best regards,
you just need to download:
.. start the "AnyDesk.exe" after downloading by double-clicking on it and then a window will open that shows a 9 digits number, this number you just have to tell me here.
But yes, seeing the communication with your previous expert, it might indeed make sense to just purchase a new one. Maybe I can help with that if you just let me know what requirements you have for your printer (should it also be able to scan for example? etc.).
Thank you very much,
Please allow a few minutes for your answer to be ready, I am looking through some printers for you already....
thanks for your patience. I first had a look at some Forums to make sure about the 300 GSM cards. While the Envy should theoretically work with those, I found many people that have problems with it. However, the Canon PIXMA MG7550 should be a good fit your instead. Almost the same price-tag and people are happy with it all over, especially with the 300 GSM cards.
Should I look up the cheapest UK retailer for you for this printer?
I totally understand your frustration, I have been through the same with my printer recently.
Indeed we haven´t done a remote-assistance as planned, but instead I have worked for you (and still am) by continuing to advise you where your previous expert left off and have looked for a printer for you as well as checking out if it will work perfectly with the 300 gsm cards (which the printer you mentioned wouldn´t have done correctly as many people have problems with it), which time-wise resulted in the same amount of work for me like a remote-assistance would have done. And I am still available for you right now. Please understand that we are independent experts (we don´t work for JustAnswer, JustAnswer just mediates your question to us) which dedicate our time to question like yours to help you out as good as possible.
As for HP selling the Canon, this is 100% no the case, because both are competitors. So I doubt that they will give you any kind of discount if you buy a new printer. That would make no sense for HP.
Please let me know if I can help further with this problem, I am here to help you and guide you.
I totally understand your situation and frustration and have asked our category-moderator for advise how to proceed with this. Please allow some time until you will hear back from him.