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Tim
Tim, Sr Systems/Network Engineer
Category: Computer Hardware
Satisfied Customers: 888
Experience:  15 years in IT, have been with Ebay, DoD, and many others.
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Cant get to f4 to re start my laptop

Resolved Question:

cant get to f4 to re start my laptop
Submitted: 11 months ago.
Category: Computer Hardware
Expert:  Tim replied 11 months ago.

Hi, I'm tim....by f4, i assume you are looking for a way to get around a windows error, whats going on?

Customer: replied 11 months ago.
I used to be able to re start my laptop model no rv711 when I press f4 it takes me to somewhere ells
Expert:  Tim replied 11 months ago.

what do you mean restart, as in restart it from windows?

Customer: replied 11 months ago.
I mean that I want to delete most of the programs and re do my laptop from f4
Expert:  Tim replied 11 months ago.

so your wanting to reformat and start fresh, what type of system do you have?

Tim and other Computer Hardware Specialists are ready to help you
Expert:  Tim replied 11 months ago.

give me a few to get my phone set up to call out

Customer: replied 11 months ago.
Pleas help me as I have cancer of my brain and am having difficulty it was ok when I could access my laptop by pressing f4 at the start but cant do that no longer so windows re starts from the beginning when all the old things have bean deleted
Expert:  Tim replied 11 months ago.

i'm trying to call, i'll help.

Expert:  Tim replied 11 months ago.

what part of the UK are you in?

Customer: replied 11 months ago.
Than you so much
I am in Gwynedd north Wales
Expert:  Tim replied 11 months ago.

ok, country codes can be funky, says your line is busy, try later. I'll triple check your country code

Expert:  Tim replied 11 months ago.

Also, double check the # you gave me please....I'm so sorry, i'm trying.

Expert:  Tim replied 11 months ago.

your number should be 10 didgets

Customer: replied 11 months ago.
Can you pleas do it for me as I am getting very tired
Expert:  Tim replied 11 months ago.

I need you to confirm your #, i'm sorry you are not feeling well and am trying to help.

Expert:  Tim replied 11 months ago.

Please re-provide your local #

Expert:  Tim replied 11 months ago.

Also, this is a samsung laptop, correct?

Expert:  Tim replied 11 months ago.

You should have it the system off, hit the power button and then hit f4 to do the area you want to, thats assuming the harddrive is not bad. I'm still trying to reach you by phone.

Customer: replied 11 months ago.
I cant continue as I don't understand what you want me to do ,I have tried to get f4 again but it tells me to press f8 which I doo and I don't understand it
Expert:  Tim replied 11 months ago.

f4 is for recovery, as in to completely reformat the system, you would hit f4 after starting the computer. F8 is for different options in the operating system.

Customer: replied 11 months ago.
I agrey with you but f4 dos not work and it tells me to go to f8
Expert:  Tim replied 11 months ago.

what happens when you hit f8? does it give you a list such as Start windows normally, safe mode etc?

Customer: replied 11 months ago.
It is a Samsung laptop model no RV/711
Expert:  Tim replied 11 months ago.

understood, when you DO hit f8, what happens?

Customer: replied 11 months ago.
IT DOS
Expert:  Tim replied 11 months ago.

Ok, can you try and select safe mode and tell me what happens please?

Customer: replied 11 months ago.
it HAS PUT MY LAPTOP IN SAFE MODE
Customer: replied 11 months ago.
Do I now try and re start my laptop and press f3 ??
Expert:  Tim replied 11 months ago.

just restart it normally please

Expert:  Tim replied 11 months ago.

It should into windows normally now.

Customer: replied 11 months ago.
I still cant get aces to re boot windows by pressing f3
Customer: replied 11 months ago.
all I want is to re boot windows using f3 but for some reason you are unable to rectify this for me
Customer: replied 11 months ago.
I have waited over 30 minuets and still no reply
Customer: replied 11 months ago.
I have waited over 1 hour and the is still no reply from you why?
Expert:  Tim replied 11 months ago.

Hey there, you realize i don't live on this site right? I sleep, eat and do normal things. You still have not said what you want to do with f3, f3 does nothing.....were you able to get into windows last night? Or are you still wanting to format?

Expert:  Tim replied 11 months ago.

I am not sure why your system is not responding to f4 on boot up, thats what you were wanting to do is erase everything and start over.

Customer: replied 11 months ago.
that is what I want to do

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