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Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
How are you connecting to the printer? Via wireless or via a USB cable?
And are you on a windows or mac computer and which version?
Can you confirm please... Is there a cable going from the printer to the computer?
Can you remove the power to the wifi router you have (your internet box) and the printer
Then wait 10 minutes.
Once done, power on the wifi router, then wait 5 minutes, power on the printer and tell me if it now prints please.
Do you have another computer there that's able to print to the printer as a test?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
You tun the file to install it, so once the file is downloaded, run it and you can complete the installation.
run the file to install it, so once the file is downloaded, run it and you can complete the installation.