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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 36552
Experience:  Over 15 years of consulting to the IT industry
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My HP photosmart C5280 all in one is asking me to refer to

Resolved Question:

My HP photosmart C5280 all in one is asking me to refer to printer documentation under the heading 'Printer Cartridges'.
Unfortunately I no longer have this documentation or the start up disc. The problem occurred when I installed two new HP cartridges! Up until then the printer was working fine even though it is quite old. can you help please.
Submitted: 10 months ago.
Category: Computer Hardware
Expert:  Richard replied 10 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and 6 other Computer Hardware Specialists are ready to help you
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
ID 169 960 089 PW 9023
Expert:  Richard replied 10 months ago.

thank you, ***** *****

Expert:  Richard replied 10 months ago.

ok, it is giving an error from your computer, can you restart the computer then run Teamviewer and give the new password *****

Customer: replied 10 months ago.
Thank you Richard,
I have realised that the printer is old so have decided to purchase a new one which I have now installed. Sorry to have wasted your time! I appreciate that the charge still applies. Hope I don't have to contact you again, nothing personal of course!!
Regards,
Dave.

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