Ask a Computer Hardware Question, Get an Answer ASAP!
Hi there and welcome
Can you give me the model of the mouse that is not working please?
I saw you update drivers but it was not clear exactly how you did this so I want to ensure it was done correctly.
Can you first press the windows key + X and click on Control Panel
Then click on uninstall a program
Click on set point and unifying and uninstall them there.
Then restart the computer
Then install the windows 10 versions from my link below
Once done, tell me if it is now functioning please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
You need to give me your id and password ***** as I am connecting to you
no problem, it is giving an error when trying to connect though, can you restart the computer, run it again and provide me the new password *****
you can return to this web page and post a message and we can the continue.
are you sure the ID is correct as it still gives and error and the service is working for remote.
ok, when you say updates, you mean update to Windows 10, or updates that windows 10 applied?
ok, when did the mouse last work?
ok, I want to do a system restore please.
To do this, close all programs.
Press the windows key + X and click on Control Panel
click System and Security
Then click on System
Then System Protection
Then System restore
Choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please