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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 31318
Experience:  Over 15 years of consulting to the IT industry
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HP photosmart C4500 printer

Customer Question

HP photosmart C4500 printer
Submitted: 3 months ago.
Category: Computer Hardware
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 3 months ago.
still sign saying not detected ?
Expert:  Richard replied 3 months ago.

Thanks,

how is the printer connected to the computer, via wireless or a USB cable?

Customer: replied 3 months ago.
USB
Expert:  Richard replied 3 months ago.

thanks

Can you connect the printer to a different usb port on the computer then try to print

Let me know the results please.

Customer: replied 3 months ago.
changsd usb still the same not detected
Expert:  Richard replied 3 months ago.

ok, restart the computer now and tell me if it is then detected please

Customer: replied 3 months ago.
still the same NOT DETECTED
Expert:  Richard replied 3 months ago.

ok.. your computer restarted within a minute? I asked because thats the time stamp and can indicate something is wrong with the computer as 1 minute is too short to restart

Customer: replied 3 months ago.
I installed a new ink cartridge and then changed back to old ink cartridge but still not ditected fitted new tri colour still not detected ?
Expert:  Richard replied 3 months ago.

ok.... but the instructions I asked you to do was to change the USB cable to a different port on the computer, then restart the computer and try to print please.

It is not possible to do all that within a minute

Customer: replied 3 months ago.
we have changed the USB port in the computer
Expert:  Richard replied 3 months ago.

then restart the computer and try to print please.

Customer: replied 3 months ago.
I have switched off the computer and printer switched computer and printer still the same
Expert:  Richard replied 3 months ago.

Thanks

It is the internal printhead that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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