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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
how is the printer connected to the computer, via wireless or a USB cable?
Can you connect the printer to a different usb port on the computer then try to print
Let me know the results please.
ok, restart the computer now and tell me if it is then detected please
ok.. your computer restarted within a minute? I asked because thats the time stamp and can indicate something is wrong with the computer as 1 minute is too short to restart
ok.... but the instructions I asked you to do was to change the USB cable to a different port on the computer, then restart the computer and try to print please.
It is not possible to do all that within a minute
then restart the computer and try to print please.
It is the internal printhead that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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