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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 38534
Experience:  Over 15 years of consulting to the IT industry
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I am having difficulty getting the Password for my Kindle

Customer Question

I am having difficulty getting the Password ***** my Kindle Paperwhite. Can you help. I would really prefer not to have a Password ***** all. Deirdre.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Richard replied 1 year ago.

Hi there Deirdre and welcome

Is this the password ***** unlock the screen? Or to purchase a book?

Please let me know

Customer: replied 1 year ago.
I want to read a book but they ask me for a Password ***** I don't have. I would prefer to cancel the need for one. Deirdre.
Expert:  Richard replied 1 year ago.

ok, its not possible sorry as it is linked to payment details so it has to be secured.

But you can reset the password

To do this, please click on my link below

https://www.amazon.com/gp/css/account/forgot-password/email.html

And follow the steps there to reset the password (via your computer)

Once done, then use this new password ***** your Kindle

Let me know the results please.

Expert:  Richard replied 1 year ago.

Please return to your question here

I can also connect and do this for you if you wish?

Richard and other Computer Hardware Specialists are ready to help you
Customer: replied 1 year ago.
I have got a number for Amazon and will try that but I doubt it will work!
Expert:  Richard replied 1 year ago.

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you