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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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I have problems in stalling my HP 5740 printer tro my HP

Customer Question

Hi I have problems in stalling my HP 5740 printer tro my HP laptop
Submitted: 10 months ago.
Category: Computer Hardware
Expert:  Richard replied 10 months ago.

Hi there and welcome

To clarify, you have connected a network cable directly between the computer and the printer?

Customer: replied 10 months ago.
I have installed the CD which came with Printerb but I do not seem to be able to run it?
Customer: replied 10 months ago.
Are you there Richard?
Expert:  Richard replied 10 months ago.

ok, you cannot connect the network cable like this, you need to connect the USB cable instead Torben.

Connect the USB cable from the printer to the computer and then perform the installation

Let me know the results please

Customer: replied 10 months ago.
I will just find the cable that you mentioned and connect it, just a mo
Expert:  Richard replied 10 months ago.

thank you

Customer: replied 10 months ago.
I am trying to find the correct cable
Customer: replied 10 months ago.
Richard I found the correct cable just a mo
Expert:  Richard replied 10 months ago.

thanks

Customer: replied 10 months ago.
I have just connected the printer with my laptop with correct USB cable, What do I do now?
Customer: replied 10 months ago.
Are you still with me Richard?
Expert:  Richard replied 10 months ago.

yes I am here, now go through the procedure and install the printer please.

Customer: replied 10 months ago.
Hi Richard I have installed the USB cable as well as the installation CD.....what to do now?
Expert:  Richard replied 10 months ago.

now print on the printer, it is now ready to use.

Richard and 2 other Computer Hardware Specialists are ready to help you
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
Teamviewer ID 311 444 235 password ***** *****
Expert:  Richard replied 10 months ago.

connecting

Expert:  Richard replied 10 months ago.

your computer did not auto connect me

Can you run teamviewer again and provide me the new password ***** connect please

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