How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 32069
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Hardware Question Here...
Richard is online now

I have problems in stalling my HP 5740 printer tro my HP

Customer Question

Hi I have problems in stalling my HP 5740 printer tro my HP laptop
Submitted: 3 months ago.
Category: Computer Hardware
Expert:  Richard replied 3 months ago.

Hi there and welcome

To clarify, you have connected a network cable directly between the computer and the printer?

Customer: replied 3 months ago.
I have installed the CD which came with Printerb but I do not seem to be able to run it?
Customer: replied 3 months ago.
Are you there Richard?
Expert:  Richard replied 3 months ago.

ok, you cannot connect the network cable like this, you need to connect the USB cable instead Torben.

Connect the USB cable from the printer to the computer and then perform the installation

Let me know the results please

Customer: replied 3 months ago.
I will just find the cable that you mentioned and connect it, just a mo
Expert:  Richard replied 3 months ago.

thank you

Customer: replied 3 months ago.
I am trying to find the correct cable
Customer: replied 3 months ago.
Richard I found the correct cable just a mo
Expert:  Richard replied 3 months ago.

thanks

Customer: replied 3 months ago.
I have just connected the printer with my laptop with correct USB cable, What do I do now?
Customer: replied 3 months ago.
Are you still with me Richard?
Expert:  Richard replied 3 months ago.

yes I am here, now go through the procedure and install the printer please.

Customer: replied 3 months ago.
Hi Richard I have installed the USB cable as well as the installation CD.....what to do now?
Expert:  Richard replied 3 months ago.

now print on the printer, it is now ready to use.

Richard, Computer Engineer
Satisfied Customers: 32069
Experience: Over 15 years of consulting to the IT industry
Richard and 6 other Computer Hardware Specialists are ready to help you
Expert:  Richard replied 3 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 3 months ago.
Teamviewer ID 311 444 235 password ***** *****
Expert:  Richard replied 3 months ago.

connecting

Expert:  Richard replied 3 months ago.

your computer did not auto connect me

Can you run teamviewer again and provide me the new password ***** connect please

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Russell H.

    Russell H.

    Computer Repairer

    Satisfied Customers:

    80
    Working to keep PC-type computers working since 1988.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Computer Repairer

    Satisfied Customers:

    80
    Working to keep PC-type computers working since 1988.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    51
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Computer Hardware Engineer

    Satisfied Customers:

    42
    Working as Tech support specialist with a world famous computer manufacturer
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    39
    Computer Hardware Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    37
    Certified Hardware expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/SF/sfeehan/2012-10-13_16941_SeanFormal.64x64.jpg Sean Feehan's Avatar

    Sean Feehan

    Computer Repairer

    Satisfied Customers:

    30
    11 years of repair, 3+ in a professional setting
  • http://ww2.justanswer.com/uploads/mike58801/2010-5-24_13250_On-force.jpeg mike58801's Avatar

    mike58801

    Computer Repairer

    Satisfied Customers:

    29
    A+certified IT Tech